Shipping and Delivery Policy

Effective Date: 07th October 2024

At Minador.in (“Minador“, “we“, “us“, or “our“), we are committed to ensuring that your purchases reach you promptly and safely. This Shipping and Delivery Policy outlines our shipping practices and your responsibilities as a customer. Please read it carefully.

1. Order Processing

1.1 Processing Time

• Standard Processing: Orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Order Confirmation: You will receive an email notification once your order has been shipped, which will include tracking information.

1.2 Delays

• High Volume Periods: Processing times may be extended during peak seasons or promotional periods. We appreciate your patience during these times.
• Notification: If there is a significant delay in processing your order, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

2.1 Shipping Charges

• Calculation: Shipping charges for your order will be calculated and displayed at checkout based on the weight of the items and your location.
• Free Shipping: We may offer free shipping promotions from time to time. Please check our website for current offers.

2.2 Delivery Estimates

• Domestic Shipping: Estimated delivery time is 5-7 business days after your order has been processed.
• Note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or unforeseen events.

2.3 Shipping Destinations

• Coverage Area: We currently ship to addresses within India.
• Exclusions: We do not ship to P.O. boxes or military addresses.

3. Order Tracking

3.1 Tracking Information

• Tracking Number: Once your order has been shipped, you will receive a tracking number via email.
• Tracking Updates: You can use this number to track your package on the courier’s website for real-time updates.

4. Delivery Issues

4.1 Undeliverable Packages

• Incorrect Address: Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect or outdated address provided by the customer.
• Return to Sender: If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.

4.2 Lost or Delayed Shipments

• Lost Packages: If your package is lost in transit, please contact us at info@minador.in so we can assist you with filing a claim with the courier service.
• Delayed Delivery: We are not responsible for delays caused by the courier service or other external factors, but we will help resolve any issues to the best of our ability.

4.3 Damaged Goods

• Inspection: Please inspect your package upon receipt. If you notice any damage, please refer to our Refund and Returns Policy for instructions on how to proceed.
• Reporting Damage: Contact us within 48 hours of receiving a damaged product.

5. Shipping Restrictions

• Hazardous Materials: Certain items may be classified as hazardous materials and cannot be shipped.
• Regulatory Compliance: All shipments comply with local, state, and national regulations. We reserve the right to cancel orders that violate these regulations.

6. International Shipping

• Current Status: We currently do not offer international shipping.
• Future Updates: Please check back periodically for updates regarding international shipping options.

7. Customs, Duties, and Taxes

• Domestic Orders: All prices include Goods and Services Tax (GST) as applicable within India.
• Additional Charges: Any additional taxes, duties, or fees imposed during or after shipping are the responsibility of the customer.

8. Customer Responsibilities

8.1 Availability

• Receiving the Package: Please ensure someone is available at your shipping address to receive the package during the estimated delivery period.
• Signature Requirement: Some deliveries may require a signature upon receipt for security purposes.

8.2 Contact Information

• Accurate Details: Provide accurate contact information so the courier can reach you if necessary.
• Communication: Respond promptly to any communications from the courier service or Minador regarding your delivery.

9. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please do not hesitate to contact us:

• Email: info@minador.in
• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.

Thank you for choosing Minador.in. We are dedicated to providing you with excellent service and timely delivery of your products.