Refund and Returns Policy
Refund and Returns Policy
Effective Date: 07th October 2024
At Minador.in (“Minador“, “we“, “us“, or “our“), we strive to ensure customer satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.
1. Exchange Policy
1.1 Eligibility for Exchange
- Time Frame: You may request an exchange within 7 days of the purchase date.
- Condition of Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A valid receipt or proof of purchase is required to process the exchange.
1.2 How to Initiate an Exchange
- Contact Us: Email us at info@minador.in with your order details and the reason for the exchange.
- Approval Process: Once we receive your request, we will evaluate the condition of the product based on the information provided.
- Shipping Instructions: If approved, we will provide you with the necessary instructions for shipping the product back to us.
1.3 Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs associated with returning the product for exchange.
- Non-Refundable Shipping Fees: Shipping fees are non-refundable.
2. Return and Refund Policy
2.1 Limited Return Policy
- Approval Required: Returns and refunds are granted on a case-by-case basis and are subject to our approval after inspecting the condition of the product.
- Condition of Product: The product must meet the same condition requirements as outlined in Section 1.1.
2.2 Refund Process
- Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our criteria.
- Approval or Rejection: We will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
2.3 Shipping Costs for Returns
- Customer Responsibility: You are responsible for the shipping costs when returning a product.
- Deduction of Shipping Fees: If a refund is approved, the cost of return shipping will be deducted from your refund amount.
3. Non-Returnable Items
- Perishable Goods: Items that are perishable cannot be returned or exchanged.
- Customized Products: Any customized or personalized items are not eligible for return or exchange unless defective.
- Sale Items: Only regular-priced items may be exchanged or returned; sale items are final sale.
4. Damaged or Defective Products
4.1 Reporting Damages
- Time Frame: Please inspect your order upon reception and contact us immediately if the product is defective, damaged, or if you receive the wrong item.
- Contact Information: Email us at info@minador.in with details and photos of the damaged product.
4.2 Resolution
- Replacement or Refund: We will evaluate the issue and may offer a replacement or refund at our discretion.
- Shipping Costs: In cases where the product is confirmed to be defective or damaged, we will cover the return shipping costs.
5. Process for Exchanges and Returns
5.1 Steps to Follow
- Initiate a Request: Contact us via email at info@minador.in with your order number and reason for exchange or return.
- Await Approval: Wait for our team to approve your request and provide further instructions.
- Ship the Product: Send the product to the address provided, ensuring it is securely packaged.
- Notification: Once we receive and inspect the product, we will notify you of the outcome.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: info@minador.in
Note: This policy is subject to change without prior notice. Please review it periodically for any updates.
Thank you for shopping with Minador.in. We appreciate your business and are committed to providing quality products and exceptional customer service.
